Refunds, returns and exchanges policy



Due to hygiene laws we do not accept returns or exchanges on the following items;

  • Briefs
  • Thongs
  • Sets purchased with Briefs/Bottoms
  • Bodysuits
  • Shorts
  • Bikinis Sets
  • Swimsuits


Please note SALE ITEMS are non refundable under any circumstances. 

Should you wish to refund an item that is not listed above, please email within 7 days of receiving the goods. After 7 days of the customer receiving the goods, the customer is no longer eligible for a refund, return or exchange. 

All items must be returned in the original condition and show no signs of being worn or used in order for returns to be eligable.
We will confirm via email that we have received your items which will then be reviewed by our team and an outcome decided. We will then notify you of the outcome of your request.

*You are solely responsible for covering the shipping costs of the return items. For security reasons we recommend all returns are posted signed for or tracked. We accept no responsibility for returning items during the shipping process. 


Exchanges are only valid in exchange for the same item in a different size. Please note exchanges may take between 1-2 weeks to be completed and dispatched.

Should the item requested be unavailable a gift voucher or credit note will be provided. 

*Please note postage fees must also be covered by the customer. that we do not refund postage costs under any circumstances. 


Refunds can only be granted If we deem the product to be faulty. If you believe your product to be faulty please contact us at with the order name, number and problem as soon as possible. All refunds will be processed within 7 working days of reviewed outcome. Faulty postage fees are only covered up to £3.99. Should you wish to return your goods with a postage fee higher than this amount - this will be covered by the customer. We only cover postage fees for faulty goods only.  

Please be careful as all our garments are very delicate. Please HAND WASH all items only, we hold no responsibility for any faults to garments after one month of receiving the goods. Please bare this in mind when ordering from our store and hand wash only.