Cancellation, Processing & Shipping

Cancellation

We offer a strict 24 hour cancellation period from the time of the placed order. All cancellation requests made after the 24 hour period will not be granted. You must complete the form stated to your left in order to be considered for a cancellation. After 24 hours we are unable to change any aspect of the order placed. 

Processing 

All products are handmade on a first come first serve basis once your order is received.  *Pre-Order* garments will take longer to arrive- please email for an approx delivery date. Please note processing time will vary depending upon demand at the time. 

Once an order has been sent and a tracking number has been given- It is the customers responsibility to ensure that they track their parcel all the way to their doorstep. Should a parcel be attempted, it is the customers responsibility to collect this item before this is returned back to us. We do not hold responsibility for order of which are returned back to us unsuccessfully. 

 

 

Shipping 

UK CUSTOMERS
Standard Shipping- £2.99 (Dispatched within 5-10 working days)
Express Shipping- £19.99 (Dispatched within 1-2 working days) 

Once dispatched, All orders can take between 1-3 days to arrive

INTERNATIONAL CUSTOMERS 
Standard Shipping- £6.99  (Dispatched within 5-10 working days)
Express Shipping- £19.99  (Dispatched within 1-2 working days) 

Once dispatched all International orders can take up to 5-9 days to arrive

Please note that all items are sent with Royal Mail on a Signed For Basis. Please note that we hold no responsbility for items arriving on your doorstep. 

Please note that the processing times stated above are subject to change in busy periods. 

If the customer fails to receive their parcel after a delivery attempt is made, this will then be redirected back to us. We will be in touch to rearrange delivery, however should the parcel become lost, damaged or faulty due to a redirected parcel then With Love Lilly holds no responsibility and the item will not be changed or refunded.